FAQs - Frequently Asked Questions. (Ver. 2.12)
1.- Instalation.
Q: I decompressed the file phd_2_12.zip but don't found the files setup.exe or install.exe.
A: PHD Help Desk does not have these files since HTTP server interprets archives PHP. In order to install PHD Help Desk it is necessary to have minimum knowledge of MySQL and server HTTP, generally Apache.
Q: With the Internet navigator I open the /phd_2_12/index.php file and in the window appears a screen disordered with signs $, ## and English and Spanish text.
A: PHD Help Desk is write in language PHP that needs to execute itself from a HTTP server, like Apache, not can open directly like file from the navigator.
Q: I accede to PHD Help Desk and shows some of the following message:
Notice: Undefined index: PHD_NIVEL in /(my_server)/phd_2_05/index.php on line 18.
Notice: Undefined index: PHD_OPERADOR in /(my_server)/phd_2_05/include/head.inc on line 15.
Notice: Undefined index: PHD_APE_Y_NOM in /(my_server)/phd_2_05/include/head.inc on line 15.
A: You must configure the error level report of php.ini of way that are not the messages of the type "notice". This indicates in the variable error_reporting , for example:
error_reporting = E_ALL & ~E_NOTICE, it will show all the messages of error except those of the type "notice".
Q: When I select the "Screens Language" in
English and press the button
Configure shows the follow error message:
" IMPOSSIBLE TO READ FILE /[path of location]/ lang_eng.inc
Verifique que el archivo exista y los permisos que tiene, e intente nuevamente.
El archivo lang_eng.inc se encuentra inicialmente en /phd_2_05/include/. "
But the file
lang_eng.inc exists in this path and has all the permissions.
Note: The same is valid if you had selected the language
Spanish for the screens, and the file will be
lang_esp.inc
A: For some reason the
PHD Help Desk installer can not configure the language, you can do this manualy by the follow way:
- Delete (or rename if you prefeer) the file lang.inc
- Copy the file lang_eng.inc (for English) like lang.inc or copy the file lang_esp.inc (for Spanish) like lang.inc.
- Call the install program again, it must be configure the selected language.
Q: When I input the data base access parameters, host, user, password and data base name, and press the button Save values, the installation program ask for the data base access parameters again.
A: For some reason the
PHD Help Desk install program can not modify the file
config.inc.php where are the variables values to data base conection and other variables for general use of the software. To solve this you will be:
- Edit the file config.inc.php and set the values of each variable.
- Delete the line of the variable $PHD_Ins="NO";
- Call the install program again to continue.
Q: I accede to PHD Help Desk placing in my navigator http://www.my_domain/phd_2_05/index.php and shows the following message: "WARNING: Read _read_me.1st and follow the instructions carefully for install PHD" and a button with the legend: "PHD is not complete installed".
A: To complete the install of PHD Help Desk, read the _read_me.1st file.
Q: I changed the password of operator with administration level and I not remember it, there are no other operators loaded in PHD Help Desk with this level, how I can enter?
A: It is necessary to force the password of operator in the data base by means of the execution of the following SQL instruction: UPDATE operador set contrasenia=md5('your_password') where operador_id='YOUR_OPERATOR'
If you wish to ask for support or to make consultations about the functionalities go to our forum at
http://www.p-hd.com.ar/foro.php
PHD Help Desk es marca registrada de Julio César Tuozzo.
