R: In the menu option Operators press the button corresponding to the operator to which is wanted to assign a new password, in the upper part of the screen will be the data of himself with the button Generate new password, when pressing it will be sent to the electronic mail of the operator its password of access, in case the server is not qualifying to send mail the password is informed to the administrator by screen.

R: The password of the user is due to force directly in the data base by means of the execution of the following sentence : UPDATE operador set contrasenia=md5('the_password') where operador_id='ID_OF_ADMINISTRATOR'

R:There are two ways:
1) Entering through index.php and then selected the option Web user request access.
2) Entering directly to user_request.php that it is the form of self support request.

R: The access becomes through implementation search FULL TEXT of MySQL, that has some characteristics:
- Any word that is too short is ignored. The default minimum length of words that are found by full-text searches is four characters.
- Words in the stopword list are ignored. A stopword is a word such as "the" or "some" that is so common that it is considered to have zero semantic value.
- If the search gives back a greater amount of registries to 50% MySQL it considers that the word has low relevance and therefore does not give back any result.
For more information about FULL TEXT see at http://dev.mysql.com/doc/refman/5.0/en/fulltext-search.html