A: PHD Help Desk does not have these files since HTTP server interprets archives PHP. In order to install PHD Help Desk it is necessary to have minimum knowledge of MySQL and server HTTP, generally Apache.

A: PHD Help Desk is write in language PHP that needs to execute itself from a HTTP server, like Apache, not can open directly like file from the navigator.

A: The .inc files of PHD Help Desk are in the subdirectory /phd_2_05/include/ and they are not accessible directly from the application, this is basically by a security reason, as PHD is an open source and if an intruder wished to know the parameters to enter to the data base of PHD Help Desk could do placing in the navigator http://www.my_domain/phd_2_05/include/caso.inc. In order to avoid this access PHP counts in the file php.ini with the variable include_path where the access route for the include files is specified , for example:
UNIX:
include_path = ".:/php/includes:/phd/includes"
Windows:
include_path = ".;c:\php\includes;c:\phd\includes"
Is recommendable that these subdirectories are outside the tree of the subdirectories of the Apache server. For more information see at http://www.php.net/manual/en/configuration.php#configuration.file.

A: It is possible to alter to the configuration of PHP for a subdirectory and his dependents.
One way to do this will have to place a file php.ini where is PHD Help Desk in the server apache with the corresponding include_path variable.
Another way is to create in the subdirectory of PHD the file .htaccess with the following line: php_value include_path ".: /var/www/phd_2_05/include/", supposing that our archives *.inc are in the subdirectory /var/www/phd_2_05/include/, or add this line if the file .htaccess exists.
All these options depend on the configuration of the server, you must consult these options with the server's administrator.

A: You must configure the error level report of php.ini of way that are not the messages of the type "notice". This indicates in the variable error_reporting , for example: error_reporting = E_ALL & ~E_NOTICE, it will show all the messages of error except those of the type "notice".

A: For some reason the PHD Help Desk installer can not configure the language, you can do this manualy by the follow way:

1. Delete (or rename if you prefeer) the file lang.inc
2. Copy the file lang_eng.inc (for English) like lang.inc or copy the file lang_esp.inc (for Spanish) like lang.inc.
3. Call the install program again, it must be configure the selected language.

A: For some reason the PHD Help Desk install program can not modify the file /include/caso.inc where are the variables values to data base conection and other variables for general use of the software. To solve this you will be:

1. Edit the file /include/caso.inc and set the values of each variable.
2. Delete the line of the variable $PHD_Ins="NO";
3. Call the install program again to continue.

A: To complete the install of PHD Help Desk, read the _read_me.1st file.

A: It is necessary to force the password of operator in the data base by means of the execution of the following SQL instruction: UPDATE operador set contrasenia=md5('your_password') where operador_id='YOUR_OPERATOR'